Service Agreement: Cataract
As is the case with medicine, in business, prevention is better than cure. Regular inspection and preventive maintenance of your medical devices prolongs the life of your investment and ensures reliable performance and regulatory compliance. To provide you the security of support and maintenance coverage for your AMO Cataract equipment, we offer service plans that fit your business needs and budget. These plans provide the following services and benefits during your contract term:
- Regular scheduled preventive maintenance
- Reduced total cost of ownership by minimizing downtime and maximizing utilization
- Predictable maintenance costs for more accurate service budgeting
- Software updates and component retrofits for optimized performance
- Service contract customers may be eligible for multiple system or multiple year discounts
Our AMO Total Care Service Agreement* includes:
- Fixed annual service cost regardless of the number or severity of repairs
- Pre-scheduled periodic preventive maintenance as per equipment specifications
- Unlimited phone and on-site calls
- All parts, labor, and travel expenses during the Term of the contract
Our AMO Essential Care Service Agreement** includes:
- All parts, labor, and travel expenses required for annual pre-scheduled periodic preventive maintenance as per requirement
- All labor and travel for reactive service calls during the Term of the contract
- Unlimited phone and on-site calls
We are committed to exceeding your expectations by providing superior service experiences. An AMO service contract allows us to provide you with the highest level of service we can offer along with the long-term benefits associated with being an AMO customer.
* The AMO Total Care Service Agreement is available in all regions.
** This Service Agreement is currently only available for Cataract equipment in the United States.
If you are interested in purchasing a first time or renewal service contract, your warranty is about to expire, or for additional information on Service Agreements, please contact:
United States Region
April O’Neill or Joyce Nguyen
1.877.AMO.4LIFE
servicecontracts_us@amo.abbott.com
European Region
Sylwia Damaszke or Manuela Gonzalez
00353 1 778 2602 or 00353 1 778 2539
servicecontracts@amo.abbott.com
Asia Pacific Region
Esther Ong
+65 6517 8059
apac-serviceops@amo.abbott.com
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please go to the Service Contact Center.